Program Manager – Lookout Local Santa Cruz

By on July 1, 2022 0

REPORTS TO: Executive Director

TYPE OF EMPLOYMENT: Full time, exempt, some evenings and weekends required

ORGANIZATIONAL MISSION: The Diversity Center builds an equitable community where LGBTQ+ people thrive.

ABOUT US: The Diversity Center (TDC) is a 501(c)3 non-profit organization located in Santa Cruz County and was founded in 1989 to fill a need that still exists: to support and advocate for LGBTQ+ people of all ages and from all walks of life so that they can flourish. The Diversity Center is at a crucial and exciting stage of innovation and growth as we strive to meet today’s pressing needs. Under the umbrella of resilience and wellness, the Diversity Center is in a time of reinvention. At this dynamic time, we seek to build a leadership team that brings fresh ideas, positional expertise, and insatiable enthusiasm to create thriving, ready-to-use opportunities for the LGBTQ+ community. TDC recently purchased its “forever home” and this building is a blank canvas ready to receive inspiration from the next generation. This position is part of a small but mighty team that will leave a lasting mark by leading the Diversity Center into its next chapter of impact, expansion and growth.

COMMITMENT TO DIVERSITY AND EQUITY: The Diversity Center strives to be a workplace representative of the community we serve. We are an equal opportunity employer and encourage applications from all people, including LGBTQ (lesbian, gay, bisexual, transgender and queer) people; people of all genders and gender expressions; Blacks, Browns and Natives; people of color; people living with HIV and people with disabilities.

POSITION SUMMARY: The Program Initiatives Manager is a full-time exempt position reporting to the Executive Director and supporting the strategic vision and implementation of all programs and service areas. The position implements program design, delivery and evaluation, participates in the development of business and fundraising plans, and serves as a liaison with various stakeholder groups, government agencies and community partners. Grounded in the wellness pillars and areas of physical and mental wellbeing, youth development, community outreach, education and training, advocacy, and community development, this position is responsible for developing TDC’s program offering through internal and external resources.

Program Development, Delivery and Evaluation:

  • Assess current and future community needs, solicit stakeholder input, and develop and deliver population-based and culturally relevant programs that are consistent with the Centre’s mission and strategic priorities established by the Board of Directors.
  • Identify and manage internal and external resources for program delivery using staff, volunteers, community partners and contract facilitators.
  • Ensure continued programmatic excellence by establishing benchmarks, timelines and the resources needed to achieve strategic objectives
  • Meet accountability standards and measures of success
  • Analyze programmatic trends, identify issues, and proactively recommend and implement changes or elimination of programs as appropriate.
  • Develop and implement outreach and marketing strategies to expand program uptake and authentic engagement with targeted populations.
  • Work with the Community Engagement Manager to create LGBTQ cultural competency training within the organization and for public agencies, business organizations, educational and health institutions, and other nonprofit organizations assigned.

Program Operations and Knowledge Management:

  • Supervise and manage all paid and unpaid people and organizations that contribute to the delivery of the TDC program.
  • With the Director, develop a vision, plan and budget for future programs and services offered at TDC, including anticipating changes in funding sources, client and staff needs.
  • In collaboration with other TDC staff, establish an annual calendar of program programs, services, and events.
  • Using project and schedule management tools, create an execution plan that includes milestones, goals, results, and necessary organizational collaboration.
  • Build and maintain systems and processes to record program activities, including facilitating data collection and analysis, knowledge sharing, and collection of narrative success stories that demonstrate progress toward strategic program objectives .
  • Research opportunities and write program-based grant proposals (foundation, community, and local, state, and federal government) in coordination with finance and development staff.
  • Draft program budgets and maintain fiscal controls within the Centre’s approved annual budget, including overseeing and managing the scope of work for grant-funded programs and compliance with performance and fiscal measures.
  • Ensure program compliance with all laws, regulations, organizational policies and funding guidelines.
  • Assist in the collection of satisfaction data and evaluation of volunteer hours and material donations that support programs.
  • Develop and maintain department specific training policies, procedures and protocols.

Relationship management:

  • Cultivate community engagement and volunteer opportunities in program delivery and event services.
  • Develop and oversee population-specific volunteer advisory committees that inform program direction.
  • As assigned by the Director, act as the organization’s representative in collaborative partner networks and at related community and center events and activities.
  • As assigned by the Director, participate in appropriate national and regional committees, attend regional meetings, workshops and conferences that raise the profile of the organization.
  • Interface with other LGBTQ and allied agencies for assistance and collaboration aimed at building organizational capacity.
  • Provide support to the Board of Directors as assigned by the Executive Director
  • Other assigned duties include activities associated with rebuilding and scale-up programs when the center comes back online after the COVID shutdown.


  • A proven commitment to the mission and values ​​of the Diversity Center.
  • Commitment to a diverse, inclusive and equitable work environment.
  • Culturally sensitive and gender sensitive.
  • Formal education in social work, mental health, social services, education, nonprofit management, or other relevant fields.
  • Three years of directly relevant experience may replace the initial training.
  • Four or more years of experience developing and implementing evidence-based programs through personal leadership and/or in collaboration with community partners.
  • 3+ years of program management experience in a not-for-profit organization that relies on volunteers and community partnerships to achieve its goals.
  • You enjoy creating and working with volunteer committees to support the impact of the organization.
  • Demonstrated ability to develop and manage state, local, and foundation grant-funded programs in accordance with a strategic plan.
  • Demonstrated understanding of compliance with applicable laws, regulations, internal policies, grant agreements and standards of professional conduct.
  • Strong interpersonal skills, able to develop and maintain professional relationships with employees, volunteers, donors, board members and all community stakeholders.
  • Ability to plan, propose and manage budgets.
  • Strong collaborative skills with internal and external colleagues.
  • Self-starter, able to prioritize overlapping projects and maintain organization to meet deadlines.
  • General working knowledge of Google Workspace and Microsoft Office; including but not limited to: Docs, Sheets, Forms and Presentation. Salesforce experience is a plus.
  • Excellent interpersonal, verbal and written communication skills; public speaking, facilitation and coalition building skills to balance interests, negotiate and work with a variety of internal and external stakeholders.
  • Reliable transportation and the ability to travel on a limited basis with a few hours in the evenings and weekends are required.


  • Experience working with diverse populations, including transgender people, queer people of color, immigrants, or other non-native English speakers.
  • Area of ​​expertise in one or more of the following LGBTQ populations: youth, seniors, transgender, or Latina.
  • Proficiency in English/Spanish bilingualism.
  • MFT/LCSW license and/or classroom teaching experience.
  • Familiar with Santa Cruz, Monterey, and San Benito counties and/or volunteer and LGBTQ+ networks in the Bay Area and beyond.
  • Experience and enthusiasm for working in the creative phase of an organizational rebirth, easily navigating ambiguity by taking personal responsibility to solve collective needs.
  • A general life orientation keeps you upbeat and enthusiastic about your work and your teammates. By nature, you lean towards the collective, and people are engaged and inspired by you.

SALARY AND BENEFITS: This is a full-time exempt position. The Diversity Center has undergone a compensation review, implemented a new professional staffing structure and offers competitive salary and benefits. Highlights include:

  • The salary range is $55,000 to $82,000 and is commensurate with experience. Applicants with clinical license and/or clinical experience are eligible for additional compensation.
  • A medical allowance of up to $740 per month to cover medical, dental and life insurance of the employee’s choice.
  • PTO 22 days 1-2 years, 25 days 2 years and over; 12 paid holidays per year.
  • 401K at 6% matching funds.
  • Technology and Mileage Reimbursement Policy.
  • The work schedule can have some flexibility.

This position will require a leadership presence within the community and center. Occasional work-from-home options, but contingent on meeting organizational needs, coverage and physical presence with colleagues, partners and the community. The schedule will be reviewed and is subject to change depending on the success of the arrangement.
HOW TO REGISTER: Submit a cover letter and resume to [email protected] Resumes will be accepted until the position is filled. Please include Attn: Program Manager in the subject line. Please send your resume and a cover letter in one PDF with the naming convention ProgramManager_(your last name)